Wednesday, October 15, 2014

Despite her accomplishments, Li felt hindered by what she called “a language and speech handicap.”

Breaking Down Stereotypes
Breaking Down Stereotypes
Asian women speak out on “Speaking Up.” 

By Corin Ramos 
Born and raised in China, Yun Li was only 25 years old when she came to America nearly 20 years ago. Like many immigrants, Li worked hard to achieve her American Dream. For Li this included learning English, earning a Ph.D. in physics and establishing a successful career in the high-tech industry. 
Despite her accomplishments, Li felt hindered by what she called “a language and speech handicap.” She also had been thinking about leaving her high-tech life to answer her inner calling of helping people as a life and business coach, a vocation that required her to overcome her fears and anxieties about public speaking.

To improve her speaking skills, Li joined a local Toastmasters club in Albuquerque, New Mexico, four years ago. At the time, she was the club’s only Asian female member, and common misperceptions about Asian women quickly posed a challenge for the self-proclaimed “recovering physicist.”

For one thing, she felt insecure because of her accent, and members frequently corrected her grammar as well. “People thought I wasn't smart or educated because I spoke differently,” she says.

Her friendly personality also seemed to work against her. “I smiled a lot, which made people think I was passive and not as serious or ambitious as other Western business women.”

Li’s experience is common for many Asian women, even those born and raised in the United States, according to Helen Hsu, a licensed clinical psychologist and international speaker on bicultural and Asian American issues.

“Asian women are stereotyped as being shy, passive and submissive; therefore, they may be seen as followers and not leaders,” explains Hsu. “Many Asian women also face assumptions that if they speak with an accent, then they must not be articulate.”

On the other side of the coin, even those without an “accent” are not immune to such remarks. Hsu, who was born in the U.S. and worked as an English writing tutor while acquiring advanced degrees, says she still is asked how it is that she speaks “without an accent.”

“The enduring popularity of these stereotypes does have a negative impact on young Asian girls and women,” says Hsu. “They tend to be treated as ‘outsiders,’ as if they are foreign workers or recent immigrants rather than authentic Americans.”

The public speaking arena, where Asian women still are a rarity, poses additional challenges. “Stereotypes can contribute to anxiety,” Hsu says, “and an Asian female speaker may find that she has to make an extra effort to establish credibility. First impressions do matter, and an Asian woman has more negative stereotypes to overcome or disprove when she speaks in public.”

“I have to work a lot harder to break down stereotypes and biases. Some presentations are like pulling a two-ton suitcase up a steep mountain.” – Yoon Cannon

That’s not news to Yoon Cannon, a 38-year-old, Korean- born business coach and speaker based in Philadelphia who often speaks in front of “older, male Caucasian” business owners. “I have to work a lot harder to break down stereotypes and biases,” Cannon says. “Some presentations are like pulling a two-ton suitcase up a steep mountain.”


Establishing Credibility Michael Soon Lee, author of Cross-Cultural Selling for Dummies, and the first Asian American Certified Speaking Professional, advises Asian female speakers to establish their credibility “the moment you walk out on the platform.”

“Because of these stereotypes of Asian females, it’s important to overcome that stereotype and connect with the audience immediately, especially when speaking to predominantly male audiences,” Lee advises.

In one of her presentations, Yoon Cannon established that connection by telling her own story as a business owner. “Even if I’m Asian, female and at least 15 years younger than most of the audience members, we could all relate to the same struggles and challenges of business ownership,” Cannon says. “Throughout the presentation, I could feel their interest and energy growing steadily.”

Clint Cora, an author and speaker who has coached many Asian females in speaking before Western audiences, has this advice: “Loosen up, speak up and don’t be so self-conscious when speaking.” She says female Asian speakers tend to have very soft voices. “This not only reinforces those negative stereotypes of being passive and submissive, but it makes it difficult for audience members sitting in the back of the room to hear you!”

Cannon agrees. “Don’t be afraid to have strong stage presence. You don’t want to be perceived as a delicate mouse.”


Cultural Juggling Acts 
Despite these difficulties, Asian women are continuing to overcome these barriers and embrace public speaking. They also have learned to tailor their presentations when speaking before non-American audiences abroad, which can pose a whole new set of “rules” and challenges.

Based in Singapore, Bennett Porter is head of marketing for Yahoo! Emerging Markets. Half Caucasian and half Asian, she has been speaking in Asia since mid-2006 to seasoned, older executives (both male and female) as well as twentysomethings who are new to the industry.

“I love telling stories,” says Porter. Although she ends up taking most of the humor out of her presentations (“because of the language issue”), she says she can’t recall any negative experiences due to her gender or ethnicity. “Asians go out of their way to be non confrontational so even Q&A can sometimes be light.”

A frequent speaker on cross- cultural leadership in China and other countries, Helen Zhang can relate to Porter’s experience when speaking to a more subdued Asian audience. Based in Beijing, China, Zhang is the founder of China Time, Inc., which advises both Chinese and foreign corporate leaders on business strategies.

“When speaking in front of Chinese audiences in China, I adjust my own expectations and style of delivery,” says Zhang, author of the book Think Like Chinese. “Chinese audiences are often reserved, polite and would not ask many questions – if at all. They prefer to write down their questions, then pass them forward to remain anonymous. They don’t want to lose face or speak out in a crowd.”

Yao-Hui Huang also has a special perspective when it comes to speaking to Asian audiences versus those in America. Based in New York, Huang is founder of The Hatchery, a venture collaboration organization, and is a frequent flier to Asia, where she leverages business deals between companies there and in America.

“With American audiences I tend to be more dynamic,” says Huang. “With Asian audiences, I tend to emphasize a teaching persona because Asian audiences are more studious in their approach.

“Asian audiences are tougher audiences because they often have more perceived personal obstacles to overcome and may not accept the ease by which I offer advice and solutions to problems. I tend to begin my talks with humor, and carry the weight of the presentations with case studies.”

Yoon Cannon performs a similar cultural juggling act. When speaking to Asian audiences, especially women in their 20s to young 30s, Cannon says she has “a lot more fun with bringing out the bolder side” of her personality.

“However, if I am speaking to a more culturally traditional and older Asian audience, I am careful to present myself and my perspectives in a more conservative tone, and make sure I cross all my t’s and dot all of my i’s in terms of Asian etiquette,” she says.

Yingdan Liu, who is this year’s District 85 Lt. Governor Education and Training from Shanghai, China, says the biggest difference between speaking in the U.S. and in China is “the confidence, passion and enthusiasm” demonstrated by American speakers.

“Americans are much more expressive than the Chinese,” she says. “When Americans use big facial expressions and exaggerated body language, it looks natural. But as an Asian woman, I don’t have much expression on my face, and I won’t use body language. Also an American audience will laugh very loudly, but I don’t want to laugh too loudly, to influence the people around me to – just chuckle, or use my hand to cover my mouth.”


‘Be Yourself’ Cultural juggling act aside, the speakers agree on one main point: “Be yourself.”

For Zhang, this means not making a major issue of gender or ethnicity. “It is who you are and what you are about to say that really matter.”

“Just be you,” echoes Yun Li. “When I pretend to be someone else, it’s a disaster.”

For Li, taking her own advice and sticking with her club has paid off.

In 2007, she gave in to her inner calling and founded Yunexis, which provides consulting, coaching and training services to organizations, businesses and individuals. She speaks in public regularly, and loves it.

Last year, she became club president, and often touts the benefits of joining Toastmasters. Despite the cultural barriers and off-base remarks of the past, Li said she was made welcome by club members. Most importantly, it gave her the opportunity to practice public speaking, which she now describes as “fun and very interactive!”

Cannon says she is always aware of her gender and ethnicity, but it just makes her that much more motivated to deliver stronger content. The payoff? “It’s always a great feeling to know you made a positive impact on people and that they appreciated it.”

As with all public speaking, practice is key, regardless of gender or ethnicity of the speaker, says Helen Hsu, the clinical psychologist. Her advice to female Asian speakers can help anyone who wants to enjoy a more powerful speaking presence:
  • Prepare well and practice aloud with someone who can give feedback.
  • Learn to speak assertively.
  • Take speech or media training classes.
  • Use a strong voice, good data and some well-timed humor – these all can put the audience at ease and help dump the stereotyped baggage of the speaker.
Regardless of their experiences on the podium, the female members say their Toastmasters clubs give them a safe haven to improve and broaden their public speaking skills.

To attract other culturally diverse women, Yun Li has this advice: “Make them feel comfortable, and don’t be picky about their grammar or accent. Asians, especially, prefer that you build a relationship with them first; after that you can correct their grammar!”


Corin Ramos, is a member of the Yorba Linda-Placentia Toastmasters club in Yorba Linda, California. A first-generation Filipino American, Corin is president of Walson Communications, a multi- cultural public relations and marketing agency based in Orange County, California. Reach her at corin@walsonpr.com.

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Tuesday, September 2, 2014

To Vice Presidents of Public Relations: how to promote your club

VPPR: When You Promote It, They Will Come!
VPPR: When You Promote It, They Will Come!
Tips for VPPRs on promoting their clubs worldwide.

By Craig Harrison, DTM


Imagine a role in Toastmasters that lets you speak to inform, tell stories, lead programs and campaigns, and tell the world about the wonders of your club. That, in a nutshell, is a description of the role of Vice President Public Relations. Best yet, each club member is your assistant. And together you spread the good news of Toastmasters!


What Is Public Relations for a Toastmasters Club?
Club public relations involves the generating of publicity about your club for the purpose of helping it grow. As VPPR, you and your committee spread the word to non-members, aligned organizations and the media about your club’s existence, activities and successes.


Share the Secret of Toastmasters… with the World! You know of the benefits that members receive from the Toastmasters experience. Among them:
  • Increased self-confidence
  • Powerful speech making skills
  • The ability to speak extemporaneously
  • Leadership development
  • Career advancement through the development of these skills

Your challenge: to tell the outside world what awaits them when they join your club. And there are more ways than ever to get the word out.


The Club Web Site
These days many people will find your club through your club’s Web site. Does your group have one yet? Such a site tells people when and where you meet, and how to get to the location. It provides answers to frequently asked questions: What does it cost to join? Is there pressure to speak? How does one dress?

Make your club site as inviting as possible. Photos can help. If you don’t already have a club Web site, you can obtain one from www.toastmastersclubs.org. Here’s a few tips for designing yours:
  • Make sure your club site is linked to your district’s site.
  • Make sure Toastmasters International’s Web site includes your site’s URL in its “Find A Club” list.
  • Make sure your site has a title, description and keywords, as well as meta-tags that reference “Toastmasters,” “public speaking,” your location and related terms in its header information (ask your Webmaster how to do this).

Club Flier or Brochure
A club flier or brochure helps tell your club’s story in writing. It can be handed out, posted on bulletin and notice boards, and left in stacks at your local libraries and community centers, as well as your company lunchrooms and break rooms. It can also be brought to fairs, community events and town hall meetings.

Your handout should have the usual who-what-where-when-why-and-how information. Include a phone number, e-mail address and Web site URL for more information. Make a smaller electronic version of your flier (using the PDF file format) that can be e-mailed as an attachment or downloaded from your club’s Web site.

Your club may wish to purchase Toastmasters International materials at www.toastmasters.org and customize them to your own club’s meeting specifics.


Give your Flier Wings!
Distribute your flier throughout the host meeting site, and throughout the company, building and com- munity where you meet. Get it to corporate or local newsletters, put it on the windshields of cars in the nearby parking lot, and post it in local businesses close to your meeting place. Each club member should be given a stack of handouts to disseminate using their own promotional channels.


The Business Card
Many clubs create their own business cards to personally hand to Toastmasters prospects of all kinds – colleagues, friends and strangers. Such cards are a form of currency in the business world. Yours can have the usual information: time and place of your meetings, and you might use the back of the card for an explanatory paragraph about Toastmasters, a map or other information. Some clubs print a coupon on the back: “Good for one free visit to our club!” You and I know it’s always free to attend as a guest, yet people cherish the “coupon” and regard visiting as more valuable with this free “Get Into Toastmasters Meeting” card!

Give business cards to all your club members. Hold a contest to see who can generate the most guests from handing out business cards. The template for these cards are available on the Toastmasters Web site.


Club Newsletters
In a world full of ads and promotional copy, newsletters provide readers with substance. A club newsletter, whether monthly or quarterly, gives you a great printed piece to help non-Toastmasters understand the magic of Toastmasters. They reinforce the successes that occur at each meeting. They also bring pride to members, strengthening your club’s community. You can print and pass out these newsletters, mail them, or convert them to a PDF to be e-mailed or downloaded.


The Open House
Open Houses are wonderful events that showcase your club, its meetings and what Toastmasters is all about. Attending a meeting may be scary to a non-member, but attending an Open House is often more inviting. Include food and beverages, a Q&A session, a sampling of what occurs at a meeting (a speech, some Table Topics and an evaluation), and informal time, too, for small group discussions.

(Read Lindy Sinclair’s article in this issue of the Toastmaster for more details about holding an Open House.)


The Press Release
A press release is the standard way in which an event or campaign is announced to the media. Radio, TV and newspapers all prefer to receive such information through a press release: a short, typed announcement containing the vital information about your event, along with contact information. Write it in terms of the benefits to the audience. Press release samples can be found in the back of the VPPR training manual.

Public relations expert Mitchell Friedman, APR, who is the director of MBA Career Services at the University of San Francisco, offers some tips about writing a press release:
  • Keep it to one page (or two at most).
  • Always list contact information for further inquiries: name, phone number, e-mail address, Web site URL.
  • Topic should be timely and newsworthy in nature.
  • Catchy title and explanatory subtitle always helps.
  • Should address the who, what, where, when, why and how.
  • Avoid sales speak. This is not a marketing piece. Emphasis is on newsworthiness for reader.
  • Use these standard symbols – # # # – to end your press release.
Save your last several lines to explain that Toastmasters International has been the world’s foremost communication and leadership development nonprofit since 1924, or something to that effect.


Release and Catch!
What can press releases promote? Open Houses, contests, member accomplishments, noteworthy guest speakers, club activities like Speechcrafts, Youth Leadership Programs, training programs and roles in community affairs. Send your release to all the local media: radio stations, TV and newspapers. Include business and community publications.

These days press releases can be e-mailed as text or sent as small PDF attachments. Now, don’t forget to use your verbal skills to follow up with a phone call. Media people receive hundreds of press releases and public service announcements a day. Make yours stand out through its writing and your ability to follow up by phone.


Calendars, Chambers, Cable and Craigslist!
Most newspapers have a community calendar where clubs can list their regular meeting time and place for free. As a nonprofit, Toastmaster clubs should avail themselves of all discounts and free opportunities to publicize meetings.

Your local Chamber of Commerce should be informed about your club. Get fliers and brochures to them for dissemination. Get your fliers added to the packets that are provided to newcomers upon arrival in your city, town or community. Don’t forget the local Small Business Administration office. They, too, need to know about your club. As do local colleges, universities and adult education programs. Most business professors recommend Toastmasters to their students; reach out to them to help you spread the word.

Most communities these days have local cable access TV stations. Take your place alongside Garth and Wayne of Wayne’s World and promote your club through free cable access.

The Internet can also be a great source for new club members. Use free Internet calendars to list your meetings. Many communities worldwide have a Craigslist (www.craigslist.org) where organizations can list their meetings for free. Conduct an Internet search for community calendars your club can post to, so that online visitors can easily find information about your club.


Doctor, Doctor
Many clubs drop off past editions of the Toastmaster magazine – with a club business card stapled to it – in the waiting rooms of their dentist’s or doctor’s offices.

Plenty of Toastmasters members have joined after reading about the organization while waiting for a check-up. Four out of five doctors recommend Toastmasters to remedy poor communicators.


Word of Mouth: Elevator Speeches and Success Stories
Don’t underestimate the one-on-one approach to membership growth. As VPPR you can teach your club members to deliver an elevator speech – that 16-second promotional sound bite – when they’re telling people about their club.

A more persuasive tool for selling the benefits of Toastmasters conversationally is to deliver 30- or 60-second “success stories” about yourself. The stories should share the setting by which you joined your club, the situation you sought help with, and the solution Toastmasters provided for you. Your personal experience is a compelling testimonial. Use Table Topics to help members hone their own success stories.


Pin to Win!
Remember to wear your Toastmasters pin wherever you go and be prepared to share your elevator speech or success story in response to inquiries about the pin and Toastmasters. As VPPR you should be collecting testimonials from members about the benefits they’ve received from joining the organization. No more powerful endorsement exists!


Tell the World!
As you can see, there is no shortage of avenues to promote your club. The fun is in exposing others to the magic of Toastmasters. Tell the world!


Craig Harrison, DTM, is the founder of LaughLovers club in Oakland, California. He is a professional keynote speaker, trainer and principal of Expressions Of Excellence!™ For more resources, visit www.ExpressionsOfExcellence.com.

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Monday, August 11, 2014

How to sell your vision, your values and yourself

The Seven Secrets of Inspiring Leaders
The Seven Secrets of Inspiring Leaders
How to inspire employees,
investors and customers. 

By Carmine Gallo


For the past year, I have interviewed renowned leaders, entrepreneurs and educators who have an extraordinary ability to sell their visions, values and themselves. What I've found are seven techniques that you can easily adopt in your own professional communication with your employees, clients and investors.


1.  Demonstrate enthusiasm constantly. Inspiring leaders have an abundance of passion for what they do. You cannot inspire unless you’re inspired yourself. Period. Passion can’t be taught. You either have passion for your message or you don’t. Once you discover your passion, make sure it’s apparent to everyone within your professional circle. Richard Tait sketched an idea on a napkin during a cross-country flight, an idea to bring joyful moments to families and friends. His enthusiasm was so infectious that he convinced partners, employees and investors to join him. He created a toy and game company called Cranium. Walk into its Seattle headquarters and you are hit with a wave of fun, excitement and engagement unlike anything commonly seen in corporate life. It all started with one man’s passion.


2.  Articulate a compelling course of action. Inspiring leaders craft and deliver a specific, consistent and memorable vision. A goal such as “We intend to double our sales by this time next year,“ is not inspiring. Neither is a long, convoluted mission statement destined to be filed away and forgotten. A vision is a short (usually 10 words or less), vivid description of what the world will look like if your product or service succeeds. Microsoft’s Steve Ballmer once said that shortly after he joined the company, he was having second thoughts. Bill Gates and Gates’ father took Ballmer out to dinner and explained he had it all wrong. They said Ballmer saw his role as that of a bean counter for a startup. They had a vision of putting a computer on every desk, in every home. That vision – a computer on every desk, in every home – remains consistent to this day. The power of Bill Gates’ vision set everything in motion.


3.  Sell the benefit. Always remember: It’s not about you, it’s about them. In my first class at Northwestern University‘s Medill School of Journalism, I was taught to answer the question, Why should my readers care? That’s the same thing you need to ask yourself constantly throughout a presentation, meeting, pitch or any situation where persuasion takes place. Your listeners are asking themselves, What’s in this for me? Answer it. Don’t make them guess.


4.  Tell more stories. Inspiring leaders tell memorable stories. Few business leaders appreciate the power of stories to connect with their audiences. A few weeks ago I was working with one of the largest producers of organic food in the United States. I can’t recall most, if any, of the data they used to prove that organic is better. But I remember a story a farmer told. He said when he worked for a conventional grower, his kids could not hug him at the end of the day when he got home. His clothes had to be removed and disinfected. Now, his kids can hug him as soon as he walks off the field.

No amount of data can replace that story. And now guess what I think about when I see the organic section in my local grocery store? You got it: The farmer’s story. Stories connect with people on an emotional level. Tell more of them.


5.  Invite participation. Inspiring leaders bring employees, customers and colleagues into the process of building the company or service. This is especially important when trying to motivate young people. The command and control way of managing is over. Instead, today’s managers solicit input, listen for feedback and actively incorporate what they hear. Employees want more than a paycheck. They want to know that their work is adding up to something meaningful.


6.  Reinforce an optimistic outlook. Inspiring leaders speak of a better future. Robert Noyce, the co-founder of Intel, said “Optimism is an essential ingredient of innovation. How else can the individual favor change over security?” Extraordinary leaders throughout history have been more optimistic than the average person. Winston Churchill exuded hope and confidence in the darkest days of World War II. Colin Powell said that optimism was the secret behind Ronald Reagan’s charisma. Powell also said that optimism is a “force multiplier,” meaning it has a ripple effect throughout an organization and increases the effects of the other six secrets. Speak in positive, optimistic language. Be a beacon of hope.


7.  Encourage potential. Inspiring leaders praise people and invest in them emotionally. Richard Branson has said that when you praise people, they flourish; criticize them and they shrivel up. Praise is the easiest way to connect with people. When people receive genuine praise, their doubt diminishes and their spirits soar. Encourage people, and they’ll walk through walls for you.

By inspiring your listeners, you become the kind of person people want to be around. Customers will want to do business with you, employees will want to work with you, and investors will want to back you. It all starts with mastering these seven secrets.


Carmine Gallo is a communications coach for the world’s most admired brands. He is the author of Fire Them Up!: 7 Simple Secrets to Inspire Your Colleagues, Customers and Clients (John Wiley & Sons).

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Thursday, July 10, 2014

NEW OFFICERS

NEW OFFICERS

Congratulations to all our new officers:

President: Susan Sudhalter
Vice President Education: Jim Maxwell
Vice President Membership: Tina L. Burns
Vice President Public Relations: Vielka Jones
Secretary: Rachelle Lappinen
Treasurer: Karen Peters
Sgt. At Arms: Raymond A. Trainque
Past President: Rene Roy

Our new officers begin their positions on July 1, 2014. Good luck to all of them!

Friday, July 4, 2014

Learn to speak without notes

See It, Say It
See It, Say It
 Learn to speak without notes!

 By Thomas J. Kittell, ACG, CL


Did you ever read a page in a book, flip the page and wonder, What did I just read?Did you ever go to a social function, get introduced to a few new people and promptly forget their names? Did your mind ever go blank halfway through a speech? Although you may not believe it, you do have a fantastic memory, and with a little practice you can easily remember your speeches, freeing you from the necessity of using notes.

I deliver dozens and dozens of speeches and presentations each year – virtually all of them from memory. Many people comment on how wonderful it must be to give speeches without using notes. When I tell them it’s easy to memorize a speech, they often say something like, “I have a terrible memory.” Worse yet, I have heard seasoned Toastmasters advise people not to memorize their speeches. Think about it. If you don’t memorize your speech, you only have two options: Use notes or make up your speech as you go along!

Orators in the old days delivered hour-long speeches. Many were reputed to recite speeches perfectly, word for word, time and again. The only way they could have done that was through memorization. If memorization worked for the great speakers of the past, it can work for Toastmasters today.

Some of the opposition to memorization comes from a misperception of how to memorize. For most people, memorization involves repeating things. That’s how we learned to do it in school. Teachers had us recite the alphabet, multiplication tables and foreign words over and over. That is known as rote memory. Some dictionaries define it as repetitious, unthinking memory – and psychologists tell us it’s about the least effective way to memorize.

The advice really should be to avoid rote memory. If you’re going to memorize speeches, use a technique that works. There are many options. The method I’ve found most useful, one used by great orators of the past and present, is the loci method (pronounced “low-key”).

As the story goes, a Greek poet named Simonides delivered a performance at a banquet hall. He was called away unexpectedly and shortly after he left, the entire building collapsed, killing everyone inside. Simonides helped identify the victims by using the image in his mind of various spectators watching him from the audience; in this way, he could picture where they were seated. The concept is ingeniously simple, but it requires a couple of simple foundational skills before you can use it.

Start by closing your eyes and thinking back to your earliest recollection from childhood. (Go ahead and really do this. It’s important). Did you remember one? Is it a picture you see in your mind? That picture is called visualization and it’s what makes your memory powerful. It is this ability to visualize that you’ll exploit to make remembering speeches a snap.


                    “Although you may not believe it, you do have a fantastic memory,
                    and with a little practice you can easily remember your speeches.”


If I were to read off a list of 10 items in 30 seconds, you would probably remember about half in the correct order. (Don’t believe me? Have someone write a list and read it to you). To show you how much of a difference visualization makes, read the short story on the next page and actually see yourself there. See the sights, touch objects and hear the sounds.

Picture yourself starving and looking for food in a church on a hill. You see a turkey and chase it into a rose bush. Cast rolls on the ground to lure her out. When she comes out, throw a linen tablecloth over her. Now shoot her with a ray gun and then hit her with the gun. You feel so mean that you make amends by feeding her graham crackers and playing soothing melodies on your mandolin. Finally, stick your head in a can of tea.

Without referring to the text, where are you looking for food? What did you chase? Where did it run? What action did you take to lure her out? What did you throw over her? You shot her with what? Then what did you do with the gun? What did you feed her? What instrument did you play? What did you stick your head in? Well, did you get them all right? Congratulations, you just memorized 10 items in order in about 30 seconds.

Researchers believe that the part of the brain responsible for memory is the hippocampus. If this portion of the brain is sufficiently stimulated, memorization occurs. Since we are relying on our ability to visualize, we need to make the images memorable. If you didn’t get all 10, you need a little practice with your imagination to make the images stick. There are a couple ways to make things more memorable. Here are some techniques.

Exaggerate what you see. Exaggerate the size: Picture small things as enormous and large things as tiny. Instead of seeing one thing, see millions. For instance, if I ask you to visualize an ant on your grandmother’s house, that might not be too memorable. If I ask you to picture a 30-foot-tall ant on your grandmother’s house, that would be easy to see and very memorable.

Action also helps make the picture memorable. Imagine the 30-foot-tall ant eating your grandmother’s house!

We can also exchange one concept for another. If you want to remember that you are flying on Southwest Airlines this week, don’t picture a Southwest jet. All jets look the same. Instead, see a giant cactus (or something else that reminds you of the Southwest) flying as if it were a jet. Interact with your picture. See yourself riding on it. Bring your senses in to play. Feel the needles pricking the back of your legs! Bring your emotions in to the picture. Imagine how horrified you are sitting on a cactus at 30,000 feet!

The wilder you make the picture, the more likely that it will stick in your mind. Of course, this works great for remembering objects, but suppose you need to remember intangibles, like ideas, concepts or themes. To “see” these, use substitutes. Substitutes help us picture tangible things we can see that remind of the intangible things we can’t see.


                    “The dullest pencil is keener than the sharpest mind. Don’t feel compelled
                    to sacrifice notes completely if they make you feel more confident.

Recall the 10 items. You actually used “substitutes” to remember the 10 Most Influential Leaders and Revolutionaries of the 20th Century – as selected in a Time 100 Poll, (published in the January 19, 2000 issue). Where are you looking for food? If I say “Church on a Hill,” what great leader might that bring to mind? Winston Churchill. How about Ray Gun? Ronald Reagan. Some of the substitutes you used require more imagination, but recall the story and see if you can guess all the names. The answers appear on page 15. Once you make the connection between the name and the substitute, you’ll never forget the list.

Now that you have the basics, let’s revisit the loci (locations) method. To use it, you take a mental journey through a place and what you see reminds you of what to say. You used the loci method for the list of influential people. We took a mental journey in and around a church. Although you did this to remember people’s last names, those 10 items could just have easily been the 10 points in your next speech.

Here’s how you use the loci method to remember a speech:
  • Break the speech down into logical parts. I use paragraphs, but many speakers prefer to use bullet points. Paragraphs or bullet points work equally well.
  • Visualize a picture for each paragraph or bullet point. I visualize part of the first line in each paragraph because if I can remember that line, I can speak through the rest of the paragraph. For instance, if a paragraph begins, “There will be a significant financial burden on the elderly if this tax increase is approved,” I might picture an elderly person carrying a gigantic roll of quarters. I only need to visualize the “financial burden on the elderly” part. Since I have familiarity with my subject and my speech, the rest comes to mind as I’m speaking.
  • Determine the loci – the locations. You can use any place or any thing you can see in your mind; your home, where you work, the trip to the mall, even your own body can serve as the setting. In our example, the place was the church and grounds.
  • Progress through each location and “link” your visualizations along the way. We linked a turkey to the rose bush by chasing her into it. We linked a ray gun to the turkey by shooting her. Move through your places in an orderly manner and link your visualizations in order. When you give your speech, mentally walk through your places in the same order.
Now pretend that your speech was about these 10 people. To deliver the speech, just walk your mind’s eye through the locations. See yourself in the church, then talk about Churchill. Then see a turkey and talk about Ataturk, then chase her into the rose bush and talk about Roosevelt. Even in the heat of the moment, when all eyes are on you and the clock is ticking, you will easily see what you want to talk about. You won’t need any notes. You’ll see it and say it!

Suppose you have many things to say about Winston Churchill. You can add other visualizations to the church. Link one point you want to make about Churchill to the steps out front, one to the front door, one to the pew, etc. Now take a walk to the church, see the steps and talk about what’s linked there. Then do the same with the door, and move on to the pew. Get the picture? You can even begin linking visualizations to other visualizations! You’re only limited by your imagination.

You can find out more about this and other memory skills by visiting your local library or bookstore. I like The Memory Book by Harry Lorayne and Jerry Lucas. You can also go to www.mindtools.com for a lot of great, free information.

It’s valuable to remember, however, that the dullest pencil is keener than the sharpest mind. Don’t feel compelled to sacrifice notes completely if they make you feel more confident. Take them along with you but leave them sitting on the lectern and try not to use them unless you’re absolutely stuck. Usually, you can remember your place just by running through the loci in your mind. It only takes a second.

Using this technique is a bit like learning to use a computer. It seems strange at first and you may be tempted to do it the “old way.” But with a little practice, you’ll be able to accomplish incredible tasks you never could before. You remembered the outline for a speech about 10 people in just 30 seconds! Imagine what you could do with five minutes! Have confidence. You do have a fantastic memory. Don’t believe me? What’s on your grandmother’s house? What airline are you flying? What’s in the rose bush? What did you stick your head in...


Thomas J. Kittell, ACG, CL, co-owner and the Chief Executive Officer for Memory Improvement Systems, Inc., of Orem, Utah, is the president of the Fairlawn Toastmasters in Fairlawn, Ohio and the District 10 Central Division Governor.

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Monday, June 23, 2014

How to make your speech standout

Unforgettable
Be Unforgettable
Strategies for making your speech stand out with audiences tired of information overload. 
By Emily Osburne, ACB 


How much of your message will a typical audience member retain one day after hearing your speech?

One week later?
One month later?
One year later?

According to a Dun and Bradstreet study, 80 percent of the average speech will be forgotten within 24 hours. You have probably witnessed this phenomenon. You cheer for an impressive speech on Monday morning but by Tuesday afternoon, you struggle to recap the main points to a co-worker. You miss a Toastmasters meeting and although everyone agrees that Sam’s speech was top-notch, no one remembers his title two weeks later.

This low retention rate could be caused by the large amount of information we all receive on a daily basis. Workforce magazine estimates that the average Fortune 1000 worker sends and receives 178 e-mails a day. Dharma Singh Khalsa, in his book Brain Longevity, writes that the average American sees more than 16,000 advertisements a day. We are bombarded with information, so it’s our responsibility as speakers to make sure our listeners are not deleting our words like they disregard spam or throw out junk mail.

Even if a speech is delivered beautifully, with a thoughtful opening, body and conclusion, it can still be forgotten. Even if a speech is free of filler words like “um,” “ah” and “you know,” it can still be forgotten. Even if it’s interesting and relevant, it can still be forgotten.

The good news is that it is possible to stand out from all the mental noise. Here are a few simple tricks to help your overwhelmed audience retain the information you are presenting:


Start With a Picture
Our brains have the ability to remember pictures more easily than words. Before developing your speech, ask yourself, “What picture do I want to leave in the minds of the listeners?” Forget the famous “three points.” Your listeners can better remember one single picture.

For example, by the end of this article, I want you to remember how overwhelmed people are with data. So picture this: You’re sitting in a white room with stacks and stacks of paper. On each piece of paper is a fact that you have been told at some time in your life. As you rifle through the papers, you discover one sheet with a colorful picture of a lake resting beside a majestic mountain. Which piece of paper is likely to take up permanent residence in your memory? The one with the picture is much easier to remember. You can apply that principle to speaking as well. Help your listeners by painting a picture with your words or even showing them a picture that describes your topic.


Tell a Story
Another way to stand out in the minds of your listeners is through storytelling. Not all stories are created equal, though. According to Dan and Chip Heath, authors of Made to Stick: Why Some Ideas Survive and Others Die, your story will likely be retained if it is emotional and unexpected. Emotions are the gatekeepers of the mind. The more emotional a moment, the more likely you are to remember it. That explains why most people remember their wedding day or where they were standing when they heard terrible, shocking news. Make sure that your story is a little bit more exciting than the listener’s everyday life. It can be thrilling, scary, shocking or even heartbreaking, but make sure it is not boring.

Twanda Mickle, DTM, has heard hundreds of speeches during her Toastmasters career. She says, “The most unforgettable speech I've ever heard came from a speaker who infused his personal successes, struggles and celebrations into a six-minute emotional roller coaster ride that left me in tears, laughter and utter exhilaration. I didn’t hear a speech; I felt it.”

Lesson learned: Don’t be afraid to be vulnerable and openly share yourself and your story in your speech. The audience will respect, appreciate and remember you for it.


Audience Participation
To engage your audience members, thus stimulating their brains, craft interactive moments that require your audience to move, talk or role play. Involvement such as raising hands or signaling with “thumbs up” or “thumbs down” can be helpful. Ask your audience to make a decision or rate a favorite item or idea. Solicit feedback that requires a thoughtful response or a healthy debate. Disagreement is better than dullness. Wake up those audience members with hands-on activities that require movement and interaction.


                    “Emotions are the gatekeepers of the mind.”


Many years ago, I attended a workshop where the speaker wanted us to learn to buy stocks based on trusted market signals rather than emotions. He asked us to hold up a piece of paper and pretend it was a stock we had just bought. He asked us to kiss the stock. We felt silly, but we kissed it. He told us to hug the stock. We felt ridiculous, but we did it. What was the point? It’s just as silly and ridiculous to be emotionally attached to a stock! Although that seminar was seven years ago, I have never forgotten the point.


New Information
Avoid using examples and statistics that your audience is already familiar with. As a speaker, you have probably heard something like this more than once: “Public speaking is ranked the highest fear among adults, even higher than the fear of death.” Though this is interesting, it is not unique. Put your own spin on an old quote. For example, you could add a tagline like: “I say public speaking is ranked the highest in fun among Toastmasters, even higher than the joy of ice cream.”

You might also share facts from recently published articles. Audience members should be saying, “I have never heard that,” or “I have never heard it explained that way.” New information requires the brain to process it, rather than ignore it.


Devices
In fourth-grade math class, I memorized the following sentence: “Please Excuse MDear Aunt Sally.” This sentence helped me to remember the order of operations, which are Parentheses, Exponents, Multiplication, Division, Addition and Subtraction. If you provide the audience with more than three points, look for a mnemonic device to aid long-term memory.


Out-Think the Competition
Urgency is the name of today’s game! We receive urgent e-mails. We send urgent overnight express deliveries. Our co-workers send us emergency text messages at all hours. Your speech is competing with the urgent messages floating around in the minds of your listeners. Make sure to show the audience why your message is urgent and relevant enough to earn their attention, make them take notes and take up space in their brains.


Use Repetition
Advertisers know that if you hear their short, silly jingle enough times, it will be ingrained in your memory. In fact, you can probably sing songs from commercials that have not aired in 10 years. Repetition works. The simpler the better. Repetition works. Try it. You will not be disappointed. Repetition works.


Triggers
What is the likelihood that your audience members will even think about you after leaving the auditorium, classroom or conference room? Give your audience an assignment so they will reflect on what you have said shortly after hearing you. For example, I want you to think about this article whenever you watch a commercial on television. Ask yourself, “Which one of these techniques did the advertisers use?”
  • Did they flash memorable images in front of you or did they tell a story?
  • Were they trying to bring in new information?
  • Did they repeat their slogan more than once?

This small trigger reminds your brain to think of this article again. As a speaker, give your audiences a task so they will ponder your words again in the future. 

It is estimated that more information has been generated in the past 30 years than has been generated in the 2,000 years before it. We have unofficially moved from the Information Age into the Information Overload Age. Your audience members are receiving messages via TV, radio, cell phone, Internet, publications and books on a regular basis. Their brains will naturally disregard anything that does not appear to be relevant. 

So help them out! Make it easy for them to remember your message. Apply one or two of these tricks and your audience will remember you for a few weeks. Apply three or four, and they might remember you for a few months. Apply all eight tricks and your speech will stand out in the minds of your listeners for a lifetime. 


Emily Osburne, ACB, is a member of Henry County Toastmasters in Stockbridge, Georgia. She is the author of Everyday Experts on Marriage and leads marriage workshops with her husband. 

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Monday, May 19, 2014

Tips from a professional speaker

Tips for a Terrific Talk: Secrets from the Pros
10 Tips for a Terrific Talk: Secrets from the Pros
When speaking to an audience,
it's not about you; it's about them.
By Shawn Doyle, ATMB

So you have to prepare a talk for a big meeting at your office, a presentation for a group of clients, or a rock-‘em sock-‘em presentation at a big industry conference. Your knees are shaking and you get dry mouth just thinking about it. Wouldn't it be great to meet with a professional speaker to get some tips? Well, step into my office. Don’t trip over the cat on your way in. I've been a professional speaker for 19 years, and I’m going to share with you the secrets that the pros know. Listen carefully; this stuff takes years for the professionals to learn!

1.  Prepare like a pro. Yeah, I know you have heard this one before. But I’m not talking about preparing your talk right now. That is expected. I’m talking about the piece that amateurs miss and pros get: Prepare by knowing the audience. If you are speaking to a group, know as much as you can about them before you go there to speak. What are their age ranges? What is the culture like? What do they want or expect from your talk? What do they like and dislike? Do they have a sense of humor? What should you avoid mentioning?

2.  Know your space. This is an often overlooked and sometimes deadly mistake. The layout of the room you are speaking in should never be a surprise to you. Check it out before the big day, if possible, or arrive early. I once spoke in a room that adjoined a train station, and the train came by every 20 minutes. When it did, the room shook violently. Was I surprised? Nope. I expected it, and better yet, I used it as an analogy in my talk. The speaker before me was surprised, (she arrived at the last minute) and you could say she was “all shook up” when the train arrived.

3.  Start out fast and strong. We live in the age of instant everything: fast food, high-speed internet and cell phones. You can get a tan in five minutes. So if you begin with the typical “Good evening ladies and gentlemen, thank you for inviting me here to speak, and tonight I am going to discuss…,” the audience at that point will hear “blah, blah, blah,” and tune you out. Start with something unexpected, different, original and get the audience’s attention early. I start one of my talks with “People are like golf balls.” (I hold up two golf balls as a prop.) It gets their attention.

4.  Be hands-free. As you know, the hands are an essential tool for effective communication. When speaking, many people hold notes, index cards, pencils, pens or markers in their hands. Please put the notes down. Empty your hands and back away from the notes! You can always refer to them if necessary. Having your hands filled will seriously impact your ability to express yourself. Here is another interesting phenomenon: Anything in your hands will draw the audience’s attention. It’s distracting.

5.  Stop using PowerPoint. Everyone these days uses the ever-so-powerful PowerPoint with its, um, snazzy graphics. Some even use sound effects such as crashing glass and screeching tires (don’t get me started). But very few people know how to use PowerPoint effectively, causing their audiences to stare at the speaker’s three-quarter profile as he or she gazes back at the screen. Raise your right hand and repeat after me: PowerPoint is not my presentation; I am the presentation!


                    "Story + moral + how it relates to the topic = great story!"

6.  Leave the lectern. Why, oh why, do we insist on standing behind a block of wood? Is it for protection? Who thought it was a good idea or even mildly entertaining? Get out from behind the psychological barrier between you and the audience. Move. Walk. Stroll. Pace. Stand! It makes your presentation much more interesting for the audience if you do. Here is what the pros know: Movement generates a secret weapon which you’ll need as a speaker – it gives you energy!

7.  Tell your own story. I see speakers all the time who tell stories they've pulled from the Internet or anthologies. Here’s the problem – the stories aren't theirs. When the story is not yours, you can’t tell it with heart, passion and energy. Oh, you think you can, but it doesn't translate as well as your story. Tell your story. You can tell it better because you were there; you lived it. One other advantage: Because it is your original story, the audience has never heard it before. Things happen to you every day, and these are all good source materials for stories. Here is the formula for stories: Story + moral + how it relates to the topic = great story. It’s so much better than “two chickens walk into a bar…”

8.  Never apologize to an audience. Okay, if you spill scalding liquid on them, or you’re 30 minutes late, apologize. But I hear speakers apologize about being unprepared, having blurry handouts, not having enough time, or not being good with presentations. Those are the kinds of apologies you should never give to an audience. If you start downgrading yourself from the start, their perception of you changes. The inherent message you are sending is “I’m not very good.” They will agree!

9.  Believe it or don’t say it. The pros know that audiences have a very sensitive device – an “authenticity radar,” and it’s trained almost as well as a search dog’s nose. If you aren’t being truthful, the audience always knows it. I saw an arena-size audience turn against a speaker who was inauthentic and fake. No one thought he believed a word he was saying. Within minutes, people were milling around, talking to one another and showing the speaker no respect. Speak about what you believe, and believe in what you speak.



                    "Raise your right hand and repeat after me: PowerPoint
                    is not my presentation; I am the presentation."


10.  Be audience-centric, not self-centric. When you speak to a group, it’s not about you, it’s about them. The main thoughts in your mind should be, “What can I give them? What can I do for them?” and “How can I serve them?” The very best professional speakers I know have a low level of ego and a true desire to serve an audience. When you bring the audience-centric attitude or prevailing spirit to the speaking arena, you’ll get respect.

That’s it. Wow, look at the time! Thanks for coming by my office. I have to go catch a plane to speak to a group of corporate managers in Texas. I’ll apply all of these techniques to reach out and connect with an audience who will know I am there to serve them. I hope you use these tips too!


Shawn Doyle, ATMB, a member of Chester County Toastmasters club in Westchester, Pennsylvania, is an author and professional speaker. 

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .

Monday, April 28, 2014

Toastmasters Youth Leadership program is popular and it works!

Teaching Presentation Skills to Kids

Teaching Presentation Skills to Kids
Toastmasters' Youth Leadership
program is popular – and it works.


By Julie Bawden DavisCaption: The Kilpatrick sisters speak before an audience of 14,000 at the 2006 Environmental Science Research Institute's International Convention in San Diego, California.

Thirteen-year-old Shelby Kilpatrick and her 10-year-old twin sisters, Lauren and Kaitlyn, were only a “little nervous” the day they spoke for an audience of 14,000 at the 2006 Environmental Science Research Institute’s international conference in San Diego, California.

“Once we started talking, everything was fine,” says Shelby. Their speech discussed the trio’s 4-H project in which they used a GPS system to create a trail map for the Texas Department of Parks and Wildlife. Ask the girls how they remained calm and capably spoke in front of all those people, and they gladly credit Toastmasters.

Thanks to an eight-week Youth Leadership program sponsored by the Denton Toastmasters club in Denton, Texas, the Kilpatrick sisters received extensive training on presentation skills and leadership.

“The classes were really fun,” says Shelby, who speaks often during her 4-H work. [4-H is a youth organization sponsored by the U.S. Department of Agriculture.] “My sisters and I learned to be calm and to present our information so that people understand it. Now I really like giving speeches. It makes me feel important to get up there and talk about things that people enjoy hearing. I also learn a lot when I put together my speeches.”

Shelby’s mom, Susan Kilpatrick, saw a great deal of change in Shelby and her sisters after the Toastmasters training.

“They’re pretty much fearless today,” says Susan. “Learning to speak in public built their communication skills and confidence and enabled them to develop charisma and capture attention. They volunteer all the time for tasks that require leadership roles and easily work with groups, organizing other children and communicating what needs to be done.”

Creating outgoing, well-organized, motivated children is the goal of Distinguished Toastmaster Ron Clark. The 30-year member is president of the TV Toastmasters club in Dallas, Texas, and began the Youth Leadership training in 2004.

“We’ve seen the training program really take off,” says Clark, who is also secretary for the Texas Jump$tart Coalition, which seeks to improve the financial literacy of young adults. “My first Youth Leadership class in 2004 consisted of nine students,” he says. “Now I get calls all of the time. I’m currently scheduled to do several workshops for home schoolers, high schoolers, middle schoolers and elementary students.”


                    "Before the [Youth] Leadership classes, we never did any kind of speaking,
                    and now we speak all of the time," Kaitlyn says. "It's easy once you know how."



Designed to develop speaking and leadership skills for adolescents and teens, Toastmasters’ eight-week Youth Leadership program is similar to a regular Toastmasters meeting. Classes last about two hours, and the students run the meeting while the coordinator provides training and guidance. The informal course focuses on teaching students communication and leadership skills. They learn to overcome nervousness when speaking in front of groups, to organize and present ideas logically and convincingly, to listen carefully to the ideas of other students, and offer helpful advice.

“Kids absolutely love the training,” says Clark, who feels that speech training also teaches children skills critical to a successful life that they often don’t learn in school.

“Children learn hard skills like math and science in school, but speech training teaches them important soft skills such as leadership, creativity, persuasiveness and organization,” says Clark, pointing out that mastering these talents in Toastmasters made him successful in his career as an engineer.

Parents and Toastmasters teaching the Youth Leadership program say kids benefit by learning speaking skills at a young age. “The sooner you teach children about public speaking, the better,” says Susan Kilpatrick. “If you catch kids before they have that fear of speaking in front of people, they’ll probably miss that hurdle altogether and go on to be great communicators and leaders.”

Abe Birnbaum, DTM, a member of the Denton Toastmasters club, has assisted Clark with Youth Leadership training and agrees with the importance of teaching children presentation skills as early as possible. “Kids take to speaking readily because they haven’t learned to be embarrassed yet,” says Birnbaum. “This sort of training is one of the best benefits you can give them
and it will stay with them for the rest of their lives.”

Thanks to the leadership and speech training classes, 10-year-old Lauren Kilpatrick feels she can speak in front of anyone now. “The classes helped me do things that I thought I couldn’t do. Now I’m not afraid to speak, and I can talk about anything at any time. I was a princess in a personality contest recently and they interviewed me, and I just got up there and said something, and it was okay.”

Lauren’s twin sister, Kaitlyn, agrees. “Before the leadership classes, we never did any kind of speaking, and now we speak all the time,” she says. “It’s easy once you know how.”

Their older sister Shelby found Table Topics to be especially helpful. “I’m able to think on my feet now, and I can put together a speech really quickly,” she says. “I recently did a speech for the Denton County Livestock Association Youth Fair on honeybees. I wrote the speech and gave it the same day. I talked about some general information about honeybees, including how they live and the different products that they create like honey and royal jelly. The speech was judged, and I got third place.”

Perhaps one of the best aspects of teaching children about speaking is “knowing that we’re equipping the future leaders of our country,” says Clark. “These children are our next generation, and this type of training is important for them and our future,” he says. And although Clark isn’t running the leadership training programs specifically to increase Toastmasters membership, he notes that many of the students are likely to become members once they are 18.


Tips for Teaching Youth Leadership
Of all his accomplishments as a Toastmaster, Ron Clark says he gets much satisfaction teaching speaking skills to youngsters. “Perhaps the best part of showing children how to speak is the look of exhilaration on their faces when they succeed,” he says. “They’re so excited when they realize that they did it all by themselves.” Here he offers tips for successfully educating young people about presentation skills:

Do your homework. “Carefully read the coordinator’s manual and take advantage of the resources offered by Toastmasters,” says Clark. “There are districts all over the world that have so much valuable material to share; learn from their experiences.”

Be expressive. Kids like to see animation and a lively performance. “When I do a speech on gestures, I make a big display,” says Clark. “I’ll fool with the keys in my pocket and adjust my glasses and make a lot of noise with change. I also emphasize being purposeful with your gestures; kids love that.”

Encourage children to give as many speeches as they want. “Initially, many kids are a little shy, but once they start speaking, they often don’t want to stop,” says Clark. “Have as many children as possible speak at each session.”

Limit participants. Clark likes to keep his class size to no more than 25 students so that he can cover all the important topics and give everyone a chance to speak.

Minimize handouts and topics covered. Kids can only soak up so much information in each session. Don’t pile a bunch of paperwork on them, which can be overwhelming. Instead focus on one topic, such as gestures, speech openings or giving evaluations.

Enjoy yourself. Have fun with the kids and they’ll have fun, too, says Clark. “Relax, get a little silly, and use plenty of humor.”


Julie Bawden Davis is a freelance writer based in Southern California. Reach her at Julie@JulieBawdenDavis.com.

Youth Leadership may be conducted for scout troops, 4-H clubs, church youth groups and many other organizations, and for young people in the community. However, all programs must be presented by a Toastmasters club, following the guidelines in the Youth Leadership Coordinator's Guide (Item 802). Clubs may order coordinator's guides and Youth Leadership Participant’s Notebooks (Item 805) from World Headquarters.

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources (click here) .