Know the three I's of storytelling

MANNER OF SPEAKING

Allen Schoer

MASTERING STORYTELLING

Know the three I’s: invitation, imagination and impact.

You’re on the road to becoming your company’s Chief Storyteller. Let’s begin with some good news: You’re already better than you might think. You tell stories every day. Here, we’ll explore three capabilities that will take you well on your way to becoming a professional storyteller. Remember the “three R’s” of your early education: reading, writing and ’rithmetic? Now consider the “three I’s” of storytelling: invitation, imagination and impact. Here’s how you can master them:

1 Invitation. Remember Steve Jobs’ famous invitation to Pepsi’s then- CEO John Sculley when he lured him to Apple by asking, “Do you want to spend the rest of your life selling sugared water, or do you want a chance to change the world?” Engage your listeners by stimulating their curiosity and asking them to share in something exciting with you.

2 Imagination. Enlivening people’s imaginations is easy. What happens before you visit the doctor? Or when you’re waiting for the board’s reaction to your latest strategic plan? Your imagination puts on quite a show. Who needs PowerPoint or technological wizardry?

In 1961, U.S. President John F. Kennedy recognized the need for a new narrative to galvanize the space race. Before a joint session of the U.S. Congress, he boldly announced that by the end of the decade the country would be dedicated to “landing a man on the moon and returning him safely to Earth.” Despite widespread doubts, and the fact that the National Aeronautics and Space Administration (NASA) had not yet even sent a man into orbit around the Earth, he electrified the collective imagination of the country.

Imagination is the direct access point to our creativity. Simply say “Imagine this ...” and people’s creative juices start flowing. They’re transported to a different and vivid new reality without leaving their seats.

3 Impact. We crave impact. We want to be seen and know that what we do has meaning. In baseball terms, it’s called “looking the ball to the bat.” As a storyteller, that means watching your audience closely to see how your content is affecting them.

In 1995, South African President Nelson Mandela knew he had to shore up his government’s tenuous hold on post-apartheid unity. Adopting the strategy of “Don’t address their brains. Address their hearts,” Mandela convinced the Springboks rugby team, until then the country’s symbol of white supremacy, to join him. At the commencement of the Rugby World Cup final being held in South Africa, Mandela and the team symbolically broke all barriers by singing “Nkosi Sikelel’ iAfrika,” the anthem of the black resistance movement, to a still divided nation and a worldwide television audience. The Springboks won the World Cup, and South Africa moved toward reconciliation.

Brilliant ideas without brilliant human connection usually die fast. That connection builds trust and cultivates relationships. When you see how you move others and are moved by them, you grow in stature and authority.

Keep this in mind: What you’re saying isn't  for you. It’s for your team.

Practice Time
Try these techniques at your next team or client meeting and note what happens:
• Be an “investigator” — not a content dumper. Ask, don’t tell.
• Watch carefully how what you’re saying impacts your team.
• Don’t leap to the next point until you see people absorb the previous one. Don’t assume everyone’s with you. Ask questions like “Are you with me?” or “How do you relate to this?”
• Slow down. Don’t race your narrative simply to get to the end. Consider practicing on someone first.
• Create images to get the client engaged in your story: “Imagine this ...” or “Picture that ...”
• Stop occasionally and observe your effect on everyone in the room.

Remember, your team and your clients are your creative partners. Actress Katherine Hepburn said, “If you give audiences half a chance, they’ll do half your acting for you.”

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources .

Reasons speakers fail to connect

COMMON SPEAKER PITFALLS

Craig Valentine

As a speaker, you may have the greatest content in the world, but if you do not connect with your audience, it can all go to waste. It’s like being on the phone and having something important to say, but there is static on the line and you can’t hear the other person. No matter what you have to say, your message won’t get through.

By understanding what stands in the way of connecting with an audience, you can make small adjustments that will lead to deeper and greater connections. Below are 20 reasons many speakers fail to connect.

1 The audience does not relate to the speaker.
When the speaker talks about success after success after success, audience members may think to themselves, Well, of course these strategies work for him. He’s special. These strategies would never work for me. Whenever audience members feel the speaker is too special, they tend to cast off his or her advice.

2 Audience members are not sold on why they should listen to the speaker.
Your biography, speech description and introduction should clearly show how the audience will benefit from your presentation. They should be excited before you even take the stage.

3 Audience members are not sold on why they should take the next step the speaker suggests.
If you do not sell the results that people can gain by following your advice (e.g., happiness, joy, recognition, money, saving time, reducing effort or doing more with less), they will not act on it.

4 The audience is given too many steps to take.
“A confused mind says no” is an old saying. I’ve added to it: “A clear mind says go.” Giving one exact next step to take helps you connect with your audience during and after your speech. For example, in one of my speeches I ask people to visit my website, and I stay connected with them. Because I don’t give several next steps, I can use my entire speech to build the case for getting them to take that one step. That’s a powerful and clear message.

5 The audience does not feel involved.
I remember watching the movie Lean On Me decades ago and hearing the line “No involvement, no commitment.” Hearing that line has produced change in every aspect of my life. People buy into what they help create, so in speaking it pays to make them part of the speech creation. How? By asking questions. Engage your audience members in quick activities. Listen to them as you speak. Involve them in your stories. Jump on spontaneous moments. Find ways to get and keep audience members involved.

6 The audience does not feel this is the only time you have given your speech.
In other words, they don’t feel it’s fresh. Instead, they feel like it’s something you have rehashed time and time again. Perhaps it is, but your audience shouldn’t get that impression. As a speaker, it’s important to find ways to make the speech fresh for you so it will be fresh for your audience.

I use what I call the Fabric Softener Approach. When you include a fabric softener sheet while doing the laundry, it refreshes the entire load. In speaking, I rarely give a speech without trying out at least one new line or story. In doing so, that new piece becomes like the sheet of fabric softener—it actually makes the entire speech fresh for me, and that helps keep it fresh for my audience. I also dedicate every speech I give to someone somewhere so that it’s just as important every time I give it.

7 The speaker is not all there.
If you are not emotionally involved in your stories during your speech, you do not stand a chance in connecting with your audience.

8 The speaker has not done the pre-speech research necessary to meet audience members where they are. Too many speakers give what they want to say rather than what the audience needs to hear. That’s a recipe for trouble.

9 The speaker does not match the energy of the audience.
Have you ever seen a speaker come out way too energetic and loud for the laidback audience in front of him? Have you ever been that speaker? It’s not about bouncing off the walls. It’s about matching your energy to the energy of your audience members, and then moving them to where you want them to be.

10 The speaker does not tease audience members before sharing the message.
Get your audience to thirst for your message before you quench their thirst. Otherwise they won’t value what you’re saying as much, and they won’t have enough curiosity to stay connected.

11 The speaker favors a side of the room and does not look at everyone in the audience. I
have seen so many speakers turn slightly and face one side of the room for most of their speech. Each person must feel you are speaking to him or her, or you will not connect. Look at everyone throughout the entire speech.

12 The speaker does not respond (at least visually) to the audience’s reactions.
There will be many moments during your speech where audience members will react in certain ways. If you keep talking without at least visually acknowledging their reactions, you will not connect with them. Instead, it will seem as if you could give the same exact speech without your audience even being there. Speaking involves a back-and-forth flow of energy. Blocking that energy is like blocking the blood flow in a person’s body. The results are disastrous.

13 The speaker “tells us” instead of taking us back to her story.
Don’t tell a story from the past; let your audience experience your story in the present. You can do that with dialogue, expressions, reactions and involvement.

14 The speaker does not use relatable characters.
If your stories are about climbing Mount Everest and doing things your audience has never done and never wants to do, you might have a problem connecting, unless you use journey-related universal principles that can bridge that gap.

I remember speaking to a group in a nursing home early in my career and wondering, How will these older folks relate to me? The answer is they didn’t have to. I told stories about advice I received from my grandfather and they, being grandparents and great-grandparents, related to him. So they related to me indirectly through my characters.

15 The speech is a verbal autobiography that leaves audience members wondering what they should get out of it. Don’t make people work that hard. They need to know what they’ll get out of your speech from the beginning—not just at the end. The speech can’t be, “I did this and I did that and I did this other thing … and you can do it too.” That’s not audience-focused enough to connect. You need to be audience-focused from the very beginning.

16 The speaker does not come out with a bang.
Audience members realize in 30 seconds whether or not they want to hear more. Make those 30 seconds count.

17 The speaker sounds like someone else.
You must be yourself or you’ll never connect. I remember watching a speaker who had great content—but there was a problem with his delivery. He faked a Southern accent. It seemed as though he was trying to have a Zig Ziglar-type drawl. This completely destroyed his connection. Why? Because it wasn’t his way; it was Ziglar’s way. Only Zig Ziglar can be Zig Ziglar. The rest of us need to be ourselves on stage.

18 The content is not original enough.
As soon as someone starts talking about the starfish or the bricklayer, many people will think they have heard this before, and they will tune out.

19 The speaker’s stories don’t stir anything in the audience.
If a speaker’s stories are one-dimensional and flat, he will not provoke any emotion (tears and regret, happiness and joy, etc.) in the audience and, therefore, the speaker will not connect.

20 The speaker does not get the audience to reflect.
If the audience does not reflect, the speaker will not connect.

Perhaps you have been guilty of some of the above-mentioned mistakes. I know I have. This list is in no way exhaustive—there are many other reasons speakers fail to connect with their audiences.

Which ones can you think of?

This article was originally publish at the Toastmasters International website. You can find free resources and more articles like this at Toastmasters International Free Resources .